Refund Policy

Refund Policy

Introduction

At PrintThermal, we strive to provide the best possible service to our customers. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines the conditions under which refunds will be issued for purchases made through our website, printthermal.com.

Eligibility for Refunds

We offer refunds under the following conditions:

1. Subscription Services:

  • If you are not satisfied with our subscription services, you may request a refund within the first 14 days of your initial subscription purchase. After 14 days, no refunds will be issued.

2. One-Time Purchases:

  • Refunds for one-time purchases of products or services will be considered on a case-by-case basis and must be requested within 30 days of purchase.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at info@printthermal.com with your order number, purchase details, and the reason for your refund request.
  2. Our team will review your request and may ask for additional information to process your refund.
  3. If your refund is approved, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

Non-Refundable Items

The following items are non-refundable:

  • Any service that has already been used or consumed
  • Renewal of subscription services
  • Promotional or discounted items

Partial Refunds

In certain circumstances, partial refunds may be granted (if applicable):

  • If a service was only partially delivered or accessed
  • If there are issues with the service that were reported but not resolved

Chargebacks

If you initiate a chargeback with your bank or credit card company, we reserve the right to dispute the chargeback and pursue further action to recover any owed funds. Chargebacks can result in the termination of your account with PrintThermal.

Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Refund Policy, please contact us: